Hi, I've joined a few step challenges. My phone is recording my steps but they aren't syncing to the app?
Thank you for reaching out to us!
What are you currently using to track your steps?
I'm using 3 different ones. Pacer, Step Younger and My Fitness Pal. The ones that were able to be synced to Go365 have been linked
Out of those three, Go365 is only compatible with myFitnessPal, however, myFitnessPal does not send us workout data (weight and food log, only).
Please review this document to choose a compatible device/app to track your steps (page 3): Device and Workout Guide
Mine also didn't count my steps for for Feb. 12-15th and it didn't log my beacon check in to my fitness center on Feb. 16th. Mine is connected through the Health app and my I-watch which is connected to health app.
I will send you a direct message for additional information!
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