Whenever I open the app, it tells me that my device is not recognized and that I need a 6 digit code to log in
This happens every single time I try to log in to the app, even if it's only been a few minutes since I closed it
Sorry for any concerns going on with your application. Can you confirm what type of device you are using and systems? Also, can you attempt to delete and reinstall the application? Thank you.
I am using a Google Pixel 2
I have deleted and reinstalled the app at least twice already, and I have
just downloaded the new update
Still no change
On Mon, Feb 17, 2020, 10:03 AM go365admin6 <
Does your device work off of Android? The reason I ask is that we are having a known issue with Android users being able to access the application without having to enter the code every time. A known fix is going in place this week. Please allow time for this to go in place.
Yes, it does work off of Android
On Mon, Feb 24, 2020, 12:47 PM go365admin6 <
There is a known issue with Android. An initial fix is going into place at the end of this week.
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