Im have not received any points for check-in at Planet Fitness. Just wondering if I could get some help. Thank you:)
Thank you so much for bringing this to our attention. I can understand the concern with your Daily Workouts.
I can see that there are recent check ins from your facility within the last two weeks. When did you start attending the facility?
Check ins at your facility will show as a Daily Workout on your Go365 Statement and will award 10 Points. Only one Daily Workout will be awarded per day. So if you have your device connected and attend the facility, you will be awarded for the workout that earns the most Points for you. For example, if you check in at the facility (10 Points) and walk 13,000 steps (13 Points) you will be awarded 13 Points for that day. They will not combine together.
Please let me know if you are missing any days or have any further questions or concerns! I would be happy to take a closer look for you!
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