Need help to get points or if I’m missing something with my log. Thanks
You can participate in more than one Weekly Log activity, but will only receive Points once per week. When you are logged on to the Go365 mobile app, click Activities > plus sign > Weekly Log > Meditation Log. To verify that a compatible app is connected, follow these steps: Access Account & Settings > App & device connections > select the compatible app, if not showing already connected.
Note: You will receive 25 Points for each week in which you sleep 7 or more hours, 5 or more times in the week. There is an annual maximum award of 150 Points for the Sleep Diary.
Please reach out if there are further questions.
I am sorry for any missing points for your sleep activity. I am not seeing anything logged. Are you entering this information on a 3rd party app or manually? This is important because if it is thru a 3rd party application it will not come over to us.
Through my Apple health app, same one that correctly logs my exercise/getting points for that one...it’s connected to my Humana app, so it should be working... I do enter it manually in there, each day that I am to be logging.
Still connected as far as I’m aware...still not seeing any points for a sleep diary (should be at least a month worth) or any tabulations towards the Daylight savings sleep challenge (should be four nights like the rest of my team).
Please either fix on Humanas end or tell me what I’m doing wrong with the apps. The whole point of my paying attention to these is for Humana, not my own awareness of my habits.
Again, we are not seeing the points for this or a log for sleep. Please make sure you are following the above process to connect and log your sleep activity.
Thank you for update. Everything is connected. Please advise for how I should move this forward to keep getting the points for the activities I have faithfully recorded for the last couple of months. I see one credit for 25, which equals one week out of two months that y’all were able to access. I have records on my phone I can copy to records if needed. Thank you.
Ok thank you. If you can send possible screenshots to us that would be great. I will send you a direct message.
Retrieving data ...