If I can get past "this page is unresponsive", then it says the site is down for maintenance.
I am so sorry for the issues going on with your account. I am not seeing any issue from our end. Are you logging into the application or the website? Can you make sure to use Internet Explorer when logging into the website. Also, make sure the username and password are correct as well.
Please reach out if you have further questions or concerns.
The website still gives the following message: ".Hey there! This page is undergoing maintenance and will be back soon. Please try again later.”
I am using Explorer and the correct username and password.
So sorry for this issue. Can you attempt to clear/delete your cookies on Internet Explorer? I want to make sure all precautions are taken since I am not seeing the error when I pull your account up.
Done. No change.
The website eventually loads, it is just consistently "...page is undergoing maintenance..."
I will send you a direct message since it will be sensitive information.
Retrieving data ...