Both facilities are connected with MindBody and have worked fine until recently. I’ve missed 30 points because of this issue. Please help.
I apologize for any frustration. It appears that the data is being received once again. Can you provide me with the dates you are missing Points for?
It took some time but all seems well again. It only happens on weekends or holidays...likely when employees are off or are short handed.
Thank you so much!!
Sent from my iPhone
Great to hear! MindBody workouts seem to take the longest to receive at times. Thank you for your patience!
I didn’t receive points for yoga class on Tues. Do you think you
could you check on that?
I have updated your Points. For future dates, lets give it a few more business days to come through, before manually awarding. As I stated in my earlier response, sometimes it takes a bit for us to receive those check-ins. Thank you!
I have done what you asked and as of today, I still have never received the 10 points from several regular yoga classes:
3/13 at The Yoga House in Brandon, FL
3/17 at the Yoga House in Brandon, FL
Instead I received 1 point, and 3 points respectively.
This confuses me and I’m sure others.
I also completed a new habit and sent a pic, but it gave me 0 points.
I don’t mean to be impatient, I realize that you are all busy and dealing with lots of issues regarding COVID-19 as we all are.
Thank you so much, and stay safe.
Thank you for reaching out again, and I apologize for my delay!
Your Points have been corrected for 3/13 and 3/17. Is it just this facility that you are experiencing trouble with? Does there appear to be a trend with how/when this occurs? I am curious because we receive many other check-ins for you.
In regards to your New Habit activity, there is a max of 25 Points per month. No matter how many New Habit activities you completed within the month, you will only be awarded for the first submission. I apologize!
Thanks. I appreciate your reply.
With COVID-19 happening right now, the yoga studio where I frequent had to shut down temporarily, but they still do online courses, and life streaming for their yoga classes by their instructors. And since we are all staying at home, sequestered, that’s all we have right now. So I’m not getting the points by actually going to the studio because it’s closed until this is all over. I still work out even when I’m not taking the streaming online courses. I know it’s probably not going to give me the points that I am accustomed to, but I’m wondering If I was still get some of the points, through MINDBODY and Go365. Do you have any idea about this?
Thank you very much. And I look forward to your reply. Stay safe.
It is great to hear that you are staying active! Workouts only award via a MindBody connection if you are paying for the class via MindBody, and you "check-in" to the class. It will all depend on how the facility is handling their virtual classes.
Nonetheless, you can still earn Points for your steps with Apple Health
Hi and thanks.
Yes, I figure we will just have to wait till this pandemic subsides, and life can get back to some semblance of normality. Stay safe and I will try to do the same thing.
Retrieving data ...