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Not getting points if Garmin didn't sync workout as an activity

Question asked by Aka315143153190 on Mar 5, 2020
Latest reply on Mar 9, 2020 by go365admin6

For whatever reason my Garmin Vivosmart won't sync a 75 minute activity from yesterday. It got my 15 minute warm up and a 1 minute test activity I did to try to force it through, but not the main workout even though it's there in the watch's memory. Even though it synced the raw heart rate and calorie burn data from that activity, apparently since it isn't marked as an activity (like all my other workouts have been) I'm not getting any points on Go365 for this one. I should have 25 points, how can I get them? Does Go365 really only give you points for marked activities and not raw heart rate data?