Step data from the Nokia App is not syncing for several months - it worked last year!? I have reloaded and ready CES several time with no luck. I’m not getting credit for steps.
Thank you so much for bringing this to our attention! I can understand the concern when your Daily Workouts are not awarding.
I can see that you recently reconnected Nokia Health/Withings to Go365. When you entered your account information, did you use your email and password combination for Nokia Health? Did you recently switch phones? Are there any devices connected to your Nokia Health account?
I would be happy to take a closer look for you!
Thanks for the offer of assistance....
Yes I reconnected the Nokia App in an attempt to fix things. I used my
Nokia login information and it indicated the connection was successful.
I have not recently switched phones - I'm on the latest and greatest iPhone
and operating system - Pro Max.
Connected to my Nokia app are their scale and blood pressure monitor. Both
are working correctly.
On Mon, Mar 9, 2020 at 10:57 AM go365admin3 <
Not impressed by help so far! Nothing!!! No response to my answers to your questions!
I can understand the frustration and I apologize for the inconvenience that this has caused. Thank you so much for the information that you provided.
Nokia Health utilizes a Nokia Health wearable device, such as a watch. Are you using a Nokia device to track your steps or the phone? Unfortunately, steps tracked through the phone would not transfer to Go365.
If you are using a Nokia wearable device, can you please follow the process to disconnect your Nokia Health account from Go365 and reconnect it?
I would be happy to assist with your previous workouts. Can you please provide me with the average number of steps since you connected your account?
If you are using your phone to track your steps and you are using an iPhone. Apple Health is compatible to share the step data tracked with your phone throughout the day. Check out How to connect Apple Health for more detailed information.
Retrieving data ...