No points for dental invoice
Thank you for reaching out to us with that information! I can understand the concern with your dental exam not awarding.
You are eligible to earn Points for two dental exams each plan year for a max of 400 Points. If more are submitted within that time frame they will award 0 Points.
According to your benefits you are currently in the middle of your plan year, since it does not run the same as a calendar year. I can see that you have been awarded for your two dental exams. You can verify this information by viewing your Go365 Statement and filtering by "Preventive" activities.
Please let me know if you have any further questions or concerns!
I have never submitted before... I just tried 3x because it was not working. Never got the 200 pts
I am sorry for my confusion on your question before, let me see if I can get more information.
The exams were awarded from claims sent from your provider. Once a claim is processed and paid, it will award automatically if it is eligible for rewards with Go365.
I will send you a personal message with more specific information about the dates of your exams.
Retrieving data ...