I joined a challenge- my Fitbit says I have over 10800 steps- but you don’t register that and thus I am in third place- what is the PROBLEM??????! I don’t even know if this was sent because your Website is so freaking complicated
I can understand that you would be upset. I am more than happy to take a closer look at your account and find more information for you!
Go365 uses a secondary system to utilize the steps in the challenge. The steps will not update automatically to the challenge system. There is a process that the steps go through to get to your active challenges.
Below is an example of the process with your Fitbit device:
It is not uncommon for the process to take up to 72 hours to reflect within the challenge.
I know that the process can cause concern, please know that this is a natural delay and that your steps will backdate. Because of this process, challenges also allow an upload period at the end of the challenge to tally the steps accordingly.
I have checked your account, and I can see that your steps are uploading to the challenge. Please feel free to reach out to me if you have any further questions or concerns about this or any other troubles you may be having. I will always be more than happy to help!
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