Although it is March 17th, my points have not been update since March 6. I also have not seen points for my mammogram that took place on Feb 21st.
I apologize for the issues you are having with your points.
Claim-based activities, such as a mammogram are typically awarded after the claim is processed. Your medical claim date of service 02/21/2020 is currently pending. Therefore, please allow additional time for the claim to complete, at which time your mammogram points will be posted.
In regards to your step points, I see that your last recorded steps were on 2/26 with your FitBit device. However, your FitBit is no longer showing connected to your Go365 account.
Please reconnect your Fitbit account to your go365 account as shown on the link below:
How to connect your Fitbit
Thank you !
Retrieving data ...