Steps and dates from 3/5 -3/16
That is a great question, thank you for reaching out to us! I would be happy to look at your account and see what we can do to get this resolved.
I can see that your steps have updated for those dates! Please allow up to 24-48 hours for the Points to award.
If your Fitbit was unable to sync, Fitbit is only able to send the last 7 days worth of data at a time. This can cause a gap in your steps.
I appreciate you keeping a close eye on your account and taking the time to reach out to us! Please feel free to reach out to me with any other concerns and I would be happy to help!
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>[ https://community.go365.com/?et=watches.email.thread ] Go365 Community
>Re: I am missing dates and steps on go365 for 3/5-3/16. I have
>disconnected and reconnected Fitbit. Can i screen shot from my Fitbit
>app and submit to you?
>reply from [
>]go365admin3 in Support - [
>]View the full discussion
Retrieving data ...