I cannot access my account neither on my iphone app or in a computer.
I can understand how that would be frustrating for your account. I would be happy to see what we can do to get this resolved for you!
After reviewing your account, I would like to take a closer look with our IT department. I will send you a personal message with any updates.
I appreciate you taking the time to work with us on this issue. Please let me know if you have any questions in the mean time.
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