When is GO365 going to update the Go365 IOS app from the app store to recognize the Samsung Health IOS app from the app store?
So from my understanding is you are trying to use a Samsung application on an Apple product? Unfortunately, you cannot do that. Apple has the Apple Health application for iOS and Samsung has the Samsung Health application for Android. They cannot be used on their alternate platforms like you are suggesting.
To be clear: When is GO365 going to update the Go365 IOS app from the App store to recognize the Samsung Health IOS app from the App store as a device to be connected?
When you guys quit repeating that false premise like a mantra, then you will move on to setting up GO365 for IOS to connect with the Samsung Health app for IOS on an iPhone, just as you do when GO365 for Android connects with Samsung Health for Android on an Android phone, even when that Android phone is not manufactured by Samsung. Perhaps there is a different reason it won’t work, but it is not the reason you keep stating. All of the people who are inquiring about this aren’t idiots who’ve found an impossible way to install an Android app on an iPhone.
The Samsung Health app for IOS is working on this iPhone. I am using it. It’s GO 365 for IOS which is failing to allow the connection with the device.
If the GO365 app can be written for both Android and IOS, then why is it beyond your comprehension that Samsung has done the same for the Samsung Health app?
The Samsung Health app on this iPhone is an IOS app written by Samsung for IOS and downloadable from the IOS APP Store, which does not carry Android apps.
The Samsung Galaxy Active 2 watch works with the iphone when the Galaxy Watch for IOS app is downloaded from the APP Store and installed on the iPhone.
It doesn’t integrate with as many iPhone features as does the Apple Watch (as you might expect) or as many as SHealth for Android does when installed on an Android phone, even one NOT manufactured by Samsung. But that’s a different statement than the one your tech support has made, which is that the Galaxy Watch Active 2 is not compatible with an iPhone. Not true.
So try a different reason for the failure.
Sent from my iPhone
Or consider this:Apple writes apps for PCs that run Microsoft Windows. Microsoft writes apps for IOS that run on iphones. How is Samsung any different?Or consider this:Is there or must there be only one "health" type app for Android phones, like you're saying must be the case for IOS iphones?
Follow these links:Samsung Health on the App Store Samsung Health | Apps - The Official Samsung Galaxy Site Scroll to the bottom to see the respective links to the Google Play store and the Apple APP Store.Samsung Galaxy Watch (Gear S) on the App Store Galaxy Wearable
I have the same issue as probably many others do. We have invested in a Samsung watch that can send steps to go365 on Android but it cannot send steps to go365 on iphone even though there is an s-health app for iphone.
Does the s-health app work on android phones that are not Samsung phones? yes
Does the s-health app work on iphone? yes
Does the go365 app on Android read from S health? yes
Does the go365 app on Iphone read from S health? no
Your device guide dated 0220 states that Steps are counted from s-health but that is not 100% correct. It counts steps on android but not on iphone. Their should be a disclaimer stating that s-health is supported on Android only.
Samsung has an s-health app for iphone and it connects to the watch just like it does on Android and counts steps, etc. The missing piece we are complaining about is that go365 for iphone will not pull steps from s-health on iphone like it does for Android.
Are your developers working on this or is it safe to assume that our samsung watches that work perfectly fine on iphone will never be supported by go365 for iphone?
Thank you for all that information. Again, unfortunately as you stated iPhone will not pull steps from s-health on iPhone like it does for Android.
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