Have not received points
I apologize for any concerns regarding your daily workout points from your Runkeeper device. I want to reassure you that Go365 has bee receiving your data as of 4/12/2020. Points are also showing from your Runkeeper as well for daily workouts. Feel free to reach out if you have any questions.
Mine has not updated since 4/9/20
Mine has also not updated since 4/8
I am so sorry. I was able to pull data back from the beginning of the month to present. Please allow up to 48 hours for points to reflect. Thank you.
My Runkeeper calories also appear to not be syncing beginning April 9th. How can I ensure I am being credited the appropriate points?
Sorry for any issues regarding your Runkeeper. Please disconnect and reconnect your device and allow up to 48 hours for data to show.
Thanks for the reply. I was able to update the backlog of points I had missed from the week due to the calories not syncing, however the calories from Runkeeper are still not syncing to my device. Wanted to make sure I provided you with an update since it appears syncing is still not fully functional.
Hi there as well. I want to reassure you too that the data is showing as of todays date 4/28/2020. Please allow 24-48 hours for data and points to show. Feel free to reach out if you have questions or concerns.
Mine stopped syncing around that time (4/8 or 9). I contacted chat support, they had me disconnect and reconnect it, and they did something on the backend to get everything going again.
The next day, it wasn't working again. I had to disconnect and reconnect (with chat support again), and this time completely uninstall the go365 app, and then reinstall it. That worked for a few days this time, and then on 4/16 it stopped uploading again. Tried disconnect and reconnect again without chat support, that did nothing. Got chat support on, they were able to refresh my points. So I am up to date for now, but expect to have to repeat again later this week.
A system that routinely has worked for the last several months is broken for multiple people - the solution isn't something an end user can do, it is a backend systems issue. Or it wouldn't be impacting so many people at once. Please fix the connection problem on your end, and then let us know it happened.
Thank you for your information and so sorry for the issues going on with your device. We are aware of some members having issues and are working on this. Thank you for your input.
This continues to be a problem for me as well. Shouldn’t have to keep reconnecting. This seems to be a new issue that needs to be resolved.
I do apologize for any concern regarding the Runkeeper device. I want to reassure you that data ins now showing as of 4/27/2020. Please allow up to 24-48 hours for data and points to show.
Retrieving data ...