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App is not counting Fitbit steps properly. Fitbit app is properly tracking my steps but GO365 is missing over half of steps during the last week.

Question asked by Aka273171944404 on Apr 17, 2020
Latest reply on Apr 23, 2020 by go365admin6

4/13 thru 4/16 Fitbit steps

13804, 15462, 12830, 12617

 

4/13 thru 4/16 Go365 steps

6614, 7820, 5875, 5281

 

looks like it’s taking a reading once during the day and doesn’t update after that. Prior to 4/11 the app was pretty accurate; only missing some here or there. I have disconnected and reconnected my device to no avail. 

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