My runkeeper calories haven’t synched since April 5 (even though device is connected). That’s been 17 days. I see a lot of similar posts, please provide us with an update since our plan year ends April 30. Jim
Can you please disconnect and reconnect RunKeeper from your Go365 account? Please let me know when you have completed this.
Contact their support through Live Chat on the go365 page. They can force the system to pull your workouts, I have had them do this more than once since it stopped working on 4/5. It only takes a day or two to get your points / bucks once they do that.
I had them do it a few days ago, will probably have to do it again at the end of this week. The automated system is broken, and it is fairly obvious that it is a system wide problem.
Not OP, but I just disconnected and then reconnected RunKeeper from my go365 account. If you can refresh mine as well.
Hello JC - It appears that your data is now being received as normal. Please alert us if this occurs again.
I disconnected my runkeeper app from 365 as you requested and then reconnected it last night. I waited until this morning to check it and still shows no runkeeper activity since 4/5. I then did a hard restart of my phone - and same thing - nothing from Runkeeper since 4/5.
Hello! Thank you for the update. Unfortunately, I am not seeing RunKeeper connected. Can you please verify on your end?
After the 365 team asked me to disconnect my runkeeper a few days ago; I thought I had runkeeper reconnected. But when I looked this morning it wasn’t listed as being connected. But I was able to reconnect it again a few minutes ago. But it’s still not showing any runkeeper since 4/5. I then did a hard restart of my iphone. And brought it back up, logged back in and still not showing up. Runkeeper appears to now be connected. Just not showing anything since 4/5.
It definitely takes some time to update after reconnecting (typically 24-48 hours). It appears that all has backdated, and your RunKeeper data is now being received appropriately. Thank you for your patience!
Great, thanks. It’s working again. Appreciate your help.
Retrieving data ...