Ever since I started using Fitbit instead of my other tracker, I have had nothing but sync and tracking issues. Why on earth would Humana partner with such a garbage app when there are far superior options out there. What a waste of points to get such a garbage piece of fitness equipment that doesn't perform as it should. Not one single day since I joined. So disappointed and upset about making the change. I would never recommend Fitbit to someone who is serious about actually making real changes in their lives. At some point the frustration will cause you to throw away the device and either drop the fitness game or opt for one that works, but will not sync with Go365 and lose out on the other opportunities.