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Nokia Health STILL not syncing steps

Question asked by Aka171116213749 on May 2, 2020
Latest reply on May 5, 2020 by Aka171116213749

My Nokia Health/Withings app stopped syncing my steps with Go365 on 4/27. I've chatted with support a couple times and both times was told the problem was fixed and I should see the steps and points from Nokia Health/Withings show up in 24-48 hours but they still have not shown up. I have disconnected and reconnected the apps a couple times and that has not fixed the problem. In my Go365 settings Nokia Health/Withings app has a message saying it has never been uploaded. How can this be fixed? I am in the 100 Day Dash challenge and none of my steps are are uploading. Please help!