I reached Platinum status during May 2019 - April 2020 (this was also the highest tier i reached during May 2019 - April 2020). In May 2020, new year started and my status reset back to Blue status. I should have been rewarded with some bonus points for prior year status (i believe its half point of your prior year status). I haven't got any bonus point for new cycle. Can you please check my account?