Could you please help me?
Thank you for reaching out to us with your concern about the syncing of your device.
I am reviewing your account and I show that your Samsung Health app is connected and your steps are syncing over. You are being rewarded points for that step activity.
Please keep in mind that it can take approximately 24 - 48 hours for your steps data to sync over to your Go365 account.
If you are seeing missing step data on your Go365 account, please let me know with specific information.
Retrieving data ...