I was a silver member almost to my next level and my points drastically decreased
I do apologize for any concerns or issues there might be regarding your status level and points. It looks like you started a new policy recently which dropped back to blue status. You will still earn the reward status for Silver, but since you have started a new policy the highest earned started back over. Some points/bucks may not all carry over from one year to the next. Feel free to reach out if you have further questions or concerns regarding this.
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