My Fitbit has not been registering my daily activity since March 9th. It still shows linked and active but no data in the Go365 app. How do I fix this?
Sorry for any issues or concerns going on with your Fitbit device. Unfortunately, it doesn't look like any data is coming over which means that the device is not properly synced. What I would suggest would be to disconnect your Fitbit and reconnect it to Go365. Its also important to make sure its connected properly on the Fitbit account too. Please attempt these things and allow up to 24-48 hours for data to reflect.
Yet again missing another month of data. This directly impacts my health insurance costs and will increase my rates for next year if my points aren’t recorded. I need this fixed and the points recorded. I have done everything suggested in the response and this continues to happen. I’ve lost 3 whole months of tracking at this point. It works for a while and then goes right back to the same issue. I shouldn’t have to reset it constantly. Given the number of other users who appear to have the same problem, it’s pretty evident you have an issue with your app. Please address and resolve this ongoing issue immediately as you are financially affecting your users and their ability to comply with employer requirements.
I am so very sorry for everything ongoing with your Fitbit device. A few questions I may ask. Are you seeing the data in Fitbit or on the Fitbit app itself? Are you seeing the Fitbit connected on your Go365? Unfortunately, I am still not seeing it properly connected which means its not connected to Go365 correctly or the Fitbit is not properly registered through Fitbit. I am so very sorry for this. Here is a helpful link to properly sync the Fitbit device: How to connect your Fitbit
Retrieving data ...