May18th I had over 10,000 steps from my Fitbit. 365 only recorded 1750. I waited a couple of days and synced my device and it was not corrected.
Thank you for reaching out to us with your question! I can understand how that can be concerning, I would be happy to take a closer look for you!
I can see that your steps for that day have been updated! Your Points will be reflected within the next 24-48 hours!
I had same issue May 19th. Logged 11,000 and was only given credit for 5 points and 5,900 steps
Thank you for your patience! I can see that your steps have updated as well! Please allow up to 24-48 hours for the Points to award!
Retrieving data ...