I have looked over the points acquisition PDF, there is no information on how often/maximum amount of times it can be awarded her lifetime or per program year.
That is a great question! I can see how that can be confusing, I would be happy to provide some more information for you!
Courses and conversations can be awarded a max of once each plan year. Only courses and conversations that are tied to a set recommended activity will be eligible to earn Points on completion.
It is not uncommon to see the Points show 0 after completing a conversation. If it is eligible, the Points will award within 72 hours.
Please let me know if you have any further questions or concerns!
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