Points for activities and challenges not showing on my statement
I appreciate you taking the time to bring this to our concerns. I can understand how this can be frustrating for your activities. Let me take a closer look at your account and see what we can do to resolve this for you!
Most activities with Go365 have a max amount of Points able to be earned for that activity each plan year. How to Earn Points Guide has more detailed information on the category maximums.
For example, the Sleep Diary has a max of 150 Points able to be earned each plan year, 25 Points per week for up to 6 weeks. I can see that you have met the max in this activity for this plan year, this will reset when your plan year renews.
Challenges are able to earn up to 100 Points per month, 50 Points will be awarded for the first two challenges that show participation within the same month.
Please let me know if you have any further questions or concerns and I would be happy to help!
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