I have uninstalled and reinstalled the app for both issues. I have disconnected and reconnected my fitbit. Nothing is working for either issue.
Thank you for reaching out to us with your concerns! I would be happy to take a closer look at your account.
I can see that your plan year recently renewed. It can cause an issue with getting into the account. Are you still receiving the error? If so are you able to provide a screenshot of the error?
Do you get the same error if you log into www.go365.com from your internet browser?
Thank you! I look forward to your reply!
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