AnsweredAssumed Answered

Account is not remembered on any device

Question asked by Aka301218138991 on Jun 6, 2020
Latest reply on Jun 8, 2020 by Aka4482348582

Since the beginning of this plan year, no device I use is ever remembered and I am asked to do two-step authentication everytime I try to login.  It does this regardless of the device or if I use the app or browser to log in.  I did a customer service chat but they were not able to resolve the issue.  What else can be done to resolve this?  It is frustrating to have to do confirmation step everytime I want to log in.  Thanks.

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