I never see any credit for my Strava activity. It seems to be connecting, but always says zero points. I have removed the Strava link and relinked, but I’m still seeing zero points.
I do apologize for the issues going on with your Strava device and Go365. Have you recently just connected it on? It looks like we are only getting about three days worth of activities. I went ahead and even updated the device data and only still shows three days for June. Please if you have just disconnected and reconnected allow up to 48 hours for data to reflect. If you are still having issues feel free to reach out or check out our devices page for guidance.
Thanks for the response. I do not recall exactly when I unlinked and relinked Strava, but it was about 2 weeks ago. I don’t understand why, for example, I see that I have activity on Strava on June 14, but it shows 0 points. That was for a 19 mile ride that lasted for over 2 hours. Let me know if you need a copy of the Strava documentation. For every Strava activity, the statement always shows 0 points.
Since you have resynced your device, I want to reassure you that data is now reflecting for May and June. If you look on the website you will be able to see in the Earning Statement the award for daily workouts. Again depending on when you resynced the device allow up to 24 hours for data to show.
I synced my phone yesterday, and I’m still not seeing any points for the Strava workouts. It would be great if we could focus just on June 14 as an example. On my Go365 Statement, I see 2 entries for that day. One says Healthkit, and correctly shows 3,591 steps. The other shows Strava, and only says 0 calories burned. I rode my bike for 19 miles that day. On the summary page, you show +3 points for June 14. That is the correct amount for the steps I took, but that assumes no points for the Strava Workout. What do I need to do to get points for Strava?
Points are calculated based off steps or gym check ins. Data once again is correct.
So I don’t get any points for my bike rides that are logged on Strava?
No because they are not registering as steps.
Retrieving data ...