Every time I sign in on the app on my android, I have to enter a code because my device isnt recognized. Can you please fix this app error? Its really annoying and makes me use the app less frequently. I know I'm not the only one with this problem.
And I've already added my cell number to help with security so that isn't the fix either.
Thank you for that information! I can understand the frustration that this can cause, I would like to ask you a couple of questions to see what we can do to get this resolved for you!
I appreciate you taking the time to work on this with me, I look forward to your reply!
I have no tried deleting and reinstalling the app lately but it is up to
My verifications are still going to my email.
I have a Samsung Galaxy S10 plus - Android version 10.
On Mon, Jun 22, 2020, 11:21 AM go365admin3 <
Thank you for your reply! Can you please uninstall the Go365 Mobile app and reinstall? This is the step that our IT department has advised to help in resolving this issue.
Hello - I did that and had the same issues. Still requires security
authentication every time I sign in.
On Tue, Jun 23, 2020, 4:02 PM go365admin3 <
Thank you for that information! Are you able to change your verification method to the text option? If you do this, do you continue to need to re-verify?
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