I’m not getting any points for my sleep diary or sleep challenge. I’ve logged everything correctly in Apple Health and have met the goal for several weeks. Do I need to submit photo proof?
I am so very sorry for the issue going on capturing your sleep activity thru the Apple Health application. You will not have to submit a photo. You will have to manually enter in the data. Unfortunately, we are going getting your step activity. I also do not see a sleep activity at all actively set. You will need to make sure the sleep activity is set and also to be manually entering in your start and stop time for each day. Another thing I also recommend is to not use the third party application offered within the Apple Health app. Only use the Apple Health app for the sleep activity to Go365. Feel free to reach out if you have any questions.
I’ve already followed all these steps. I also don’t know why it’s not showing up on your end for my activity because I see it just fine on my end. I’m a bit disappointed because I’m missing out on a month’s worth of points.
I am sorry for the ongoing issue. Unfortunately, we are still not getting any data. It is important if you are using an iPhone to click the little plus sign when entering in the sleep data manually and to stop it. Also, I do not see a currently active sleep challenge or activity set. This may be why no data or points are being added.
Retrieving data ...