AnsweredAssumed Answered

FitBit not syncing data

Question asked by Aka286135546729 on Jun 28, 2020
Latest reply on Jun 29, 2020 by humadmin5

I’ve had a Fitbit since the end of April 2020. I realize I just downloaded and started my Go365 app today (yes I’m late, as I’ve been a Humana member since May 2019)

I have completed many runs exercises with my Fitbit since April, which there is evidence for on my app. I think that it’s only right that I get credit for these miles and exercises. Is there any way Humana can sync the past data and give me points for these? I believe I t’s what is fair, the honest and Human thing to do, as I did do the physical work. If it’s a matter of evidence, you will find it in my FitBit app, which should be synced with Go365 now. Thank you!