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my go365 stopped recognizing my workouts from Runkeeper but the app is connected to my account

Question asked by aka28312422305 on Jul 15, 2020
Latest reply on Jul 20, 2020 by go365admin3

My go365 account stopped recognizing my daily runs. I had to get a new iPhone on July 2 which is when my workouts stopped being recorded but the Runkeeper app is still connected to my go365 account. How do I fix this and get all the points that I've missed out on?