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Samsung not remembering password or allowing thumbprint

Question asked by aka17144318589 on Jul 22, 2020
Latest reply on Jul 24, 2020 by go365admin6



My Samsung phone is not remembering my password nor is it allowing me to use the thumbprint option.  I get a message that says "No fingerprints enrolled". How do I get my phone to remember my password and to get my fingerprint enrolled?  It is annoying to continually have to enter my password.