Error messages received after trying to login with verification code. I get emails about a new device being registered, but can never get logged in to a functioning app.
Hi! Thank you so much for reaching out to us with your concerns! I would be more than happy to help get this resolved for you! Due to the need to provide you with personal information, I will send you a personal message.
I am having the same problem. The GO365 app worked fine until July 31, 2020. I notice a lot of people having the same issue. The app is broken.
I apologize for the delay. Are you still experiencing an error with the Go365 Mobile app? Do you receive the same error on the website?
I would be more than happy to take a closer look for you!
I am still having this issue today. When I chatted with someone yesterday, they had me uninstall the app, do a new PW, reinstall, and still, I keep getting "Error An error occurred, try again" and, "New Device" several times and new code to enter. I have lost many step counts in general because your app constantly does not count at least 1,000 steps of mine on a daily. but yesterday was the worst. It only counted 15,009 and I did 23,043. All before your midnight time as we are 3 hours different. What is the point of doing challenges if the #s are not correct. I have tried logging in several times today since 5am. I currently, per my linked Galaxy Watch, have 7,814 steps. I hope they get counted
I apologize for the delay, I can understand the concern for your Daily Workouts and I would be more than happy to take a closer look for you!
Do you use a Samsung watch or other device with your Shealth? Do you log workouts in your Shealth app or through another device?
With Shealth, if you are using the phone and your watch, it will combine the steps together for the total on you Shealth account. They are technically two devices, the phone will count steps and the watch will count the steps as well. If you do not wear the watch all day, and carry the phone while it is off, it can cause a discrepancy.
For example, if you carry your phone in the morning and walk 1,000 steps, then put on your watch and walk another 5,000 steps, Shealth will show a combined total of 6,000. Go365 will only receive 5,000 steps for that day because that is the device that earned the most for that day.
You will want to set either the device or mobile app as priority.
I appreciate you taking the time to work with me and I look forward to your reply!
I am having the same issue. Un installed and re installed, verified device. Log in...get error message. Can only log into website .
Thank you for bringing this to our attention! I would be more than happy to take a closer look for you!
Do you have the most up to date system software on your phone? Android or IOS? If you wouldn't mind, can you please provide the information below?
Can you please try the steps in the following order?
Please let me know when this has been completed. I appreciate you taking the time to work with me on this and I look forward to your reply!
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