Error messages received after trying to login with verification code. I get emails about a new device being registered, but can never get logged in to a functioning app.
Hi! Thank you so much for reaching out to us with your concerns! I would be more than happy to help get this resolved for you! Due to the need to provide you with personal information, I will send you a personal message.
I am having the same problem. The GO365 app worked fine until July 31, 2020. I notice a lot of people having the same issue. The app is broken.
I am still having this issue today. When I chatted with someone yesterday, they had me uninstall the app, do a new PW, reinstall, and still, I keep getting "Error An error occurred, try again" and, "New Device" several times and new code to enter. I have lost many step counts in general because your app constantly does not count at least 1,000 steps of mine on a daily. but yesterday was the worst. It only counted 15,009 and I did 23,043. All before your midnight time as we are 3 hours different. What is the point of doing challenges if the #s are not correct. I have tried logging in several times today since 5am. I currently, per my linked Galaxy Watch, have 7,814 steps. I hope they get counted
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