AnsweredAssumed Answered

workouts dropping off

Question asked by Aka235183526416 on Aug 1, 2020
Latest reply on Aug 4, 2020 by go365admin6

I've not seen this before. I'm having workouts drop off at random so that I'm not rewarded points, and I'm not sure why. I use a Garmin (vivoactive). Sometimes it might take a day before it synchs up and everything catches up, so I'm used to that. But the last synch in go365 is showing the 31st (and having a workout show up from that day), but my workouts from the  28th and 30th are nowhere to be seen. I know they recorded properly because they show up in Garmin Connect's page.


I know it sounds like a little thing, but I usually get anywhere from 20-40 points per workout and they really add up over time (especially with the extra 100 pts per week bonus). How do I keep them from dropping out like that? It's a little disheartening to be doing the work but never seeing the points...I'd hate to be leaving points on the table. Is that something that eventually catches up, even though days after those dates have been recorded? Or is there a way to recover those lost points?