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My app keeps telling me that that my Login Failed...My username or password do match what is on record.  I use the app EVERY DAY and I know my username and pw.  Then I login on my computer and everything is fine, except that my info has not updated since

Question asked by 4DAVI0J270L2K on Aug 1, 2020
Latest reply on Aug 4, 2020 by go365admin6

My app will not let me login.  I can log my husband in but not myself.  I can also login using the full site...just not the app.  When I try to login using the app it tells me that ”Login Failed. Username and Password do not match what is on file.”  Yet, I use the same username and password on the full site with no issues.  I have deleted the app and added it back with no luck.  My info has not updated since mid day yesterday (7/31).  Please help!!!