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When will you sync steps from Garmin? I’ve not had any steps since 7/19 counted in Go365, despite having it recorded by Garmin.

Question asked by Aka191417652 on Aug 4, 2020
Latest reply on Aug 4, 2020 by humadmin5

I realize there was an issue with Garmin and Go365 temporarily disconnected them. Once reinstated I was told my steps would be synced from the last update. This has not been the case. In fact none of my steps are being counted. It stopped counting on 7/19. When will this be corrected? I’m missing out on points I need.