I am still missing Garmin heart rate & calorie data for July 21-31 (steps are showing up). I see others are starting to get theirs. Do I just need to keep waiting or do I need to do something? The heart rate & calories are where I get all my points.
I do apologize for the delay in regards to Garmin data coming over to Go365. That is an excellent question. With the Garmin outage that took place about a week or so ago it is highly recommend giving it a bit more time if it hasn't shown on your account yet. I want to reassure you that I am seeing the Garmin data for steps, calories burned, and heartrate it just is taking time for all data to come over to Go365. Thank you for your patience and please reach out if you have further questions or concerns!
Hello. I still have not received my points for heartrate/calories for the period when Garmin was down. July 21-31. Is there anything that can be done? I had some big workouts those weeks and I am need those points to get closer to gold. Thanks.
All data is coming over from the Garmin device for July and August. Points will reflect as daily workouts which are reflecting accurately as well.
Were you able to do something to update it? When I posted this moments ago, nothing was there, now only July 21-24 is missing. Thank you.
We can update the properly connected device from the last 60 days. I have done that so please allow 24-48 hours if data hasn't fully shown yet. Thanks.
Retrieving data ...