I have tried multiple times to manually submit my biometric screening and receive the error, "Oops, your form submission didn’t work. Please try again later." How can I get his submitted?
Hello once again.
You still have not answered my question. I will send you a direct message for more information, thanks.
I am so very sorry for any issues with your Go365 biometric screening. Are you submitting in on the website and do you have documentation? To get to and submit the biometric screening please follow this step: You can login to Go365.com > go to Activities > click Prevention > one of the 1st tiles will be Biometric Screening. You can then submit the results and the documentation. Once there results have been updated points will award within 24-48 hours. If the biometric screening is outside of when you started with Go365/Humana policy date, unfortunately, the biometric screening would not qualify.
Hi - those are the steps that I have taken (multiple times) and continue to receive the same error: "Oops, your form submission didn’t work. Please try again later.". Please advise on alternative means to submit the screening information or how to resolve the error. Thanks!
Once again, when was your biometric screening done? Anything prior to your start date with Humana will not qualify. Please try on the website at Go365.com and follow the proper steps. If your submission is invalid, it may be because it is not a qualified date or proper documentation format. Thanks.
It was done in July 2020, two months after I started. I'm following the steps on Go365. Please advise. Thanks!
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