I made sure my fitness pal was connected via the app and online. I am not receiving my points and I have logged into both apps everyday.
I have reviewed your account, and can confirm that we are receiving and awarding step data from a Fitbit account. Is this correct?
If you would rather earn with an Apple Watch, please connect Apple Health. Unfortunately, I am not currently seeing a connection on our end. Here are the steps: How to connect Apple Health
Please let me know if you have additional questions or concerns!
Do you have Apple Health connected to Go365 that is the data needed to record steps. My Fitness Pal is not a device that records step data.
How to connect Apple Health
Yes it’s my Apple health is connected
Retrieving data ...