I recently joined 365 and have entered several challenges but my activities are not showing so it says zero..... I’ve been working very hard to meet challenges. Please help
That is a great question! I would be happy to take a closer look and see what we can do to have this resolved for you.
Challenges will award Points when the data is uploaded. For example, with a Step Challenge, when steps are uploaded to the challenge, your Points will be awarded.
All about Challenges with Go365
Unfortunately, I am unable to see a device connected to your account. Please check out the posts below for more details on connecting a compatible device.
Device and Workout Guide
Connect your devices!
Understandable but my steps are not uploading even though it shows my data
from from my apple health.
On Tue, Sep 22, 2020 at 10:07 AM go365admin3 <
Thank you for that information! I apologize for my confusion. I can see that Apple Health is now showing connected, however there is no step data being received.
Can you please follow the steps below.
Please let me know when this has been completed. It is very important to allow all data to be shared in order to receive the step data. Please also be sure you are not using any other devices with Apple Health or manually adding steps.
Thank you, I look forward to your reply!
Yes this has been done and my challenges show zero activity.
On Mon, Oct 5, 2020 at 5:26 AM go365admin3 <
Thank you for that information! I can see that we are receiving weight data from Apple Health, however, the steps are still not transferring. Are you using any other app or device with your Apple Health app?
When did you complete the uninstall/reinstall of the Go365 Mobile app? What is the average number of steps that you have been getting per day?
I did the uninstalling 2x , the first time was when the health data started
to work for my sleep data but not my steps. The 2nd time was when I called
and did it on the phone my ticket number is 1000164756018. He nvr resolved
the issue and was suppose to call me back, I aim for 7500 a day at least
but I have got passed 11,000 and also do bicycling at least 3 times a week.
I use a very fit pro app to log sleep steps n cycling but my apple phone
has another step app as well as the health app which is the only one
connected to the data on go365.
On Wed, Oct 14, 2020 at 4:59 AM go365admin3 <
Retrieving data ...