The Versa light was working on my wife's account but wont work on mine. Her new Fitbit Smartwatch wont upload either. Que Paso?
Upon reviewing your account, I do not see that you have a Fitbit account connected. If you are still using a Fitbit, please follow the steps in this document to connect your account: How to connect your Fitbit
If your spouse is still having trouble, please have her disconnect her device account from Go365, and reconnect.
*It is very important to ensure that each of you are connecting the correct device account (accurate email and password combination - you may need to contact the respective company customer service to help you verify)
Both my Runkeeper and Fitbit have shown CONNECTED since early September
((Never Uploaded). I have repeated the CONNECT process several times and
NO data has ever uploaded. What is preventing the SYNC?
On Thu, Sep 24, 2020 at 5:31 PM go365admin2 <
When a device is showing connected but never uploaded, that means that there is no step data on the Fitbit account that you have connected, or that you are not allowing Fitbit to send the information to Go365.
Are you able to see your steps on your Fitbit account?
In order to confirm that you have the correct account connected with Go365, you can sign into Fitbit.com with your Fitbit email and password. If you see your current steps, then you know that is the correct email/password combination. If you do not see your current steps, then that means that you do not have the correct combination, and you will need to try again or contact Fitbit for assistance.
Once you have confirmed your correct email and password combo for your Fitbit account, that is when you should disconnect the account from Go365, and then reconnect (the correct/confirmed account).
Retrieving data ...