I've been trying for a week to use my Spotify gift card. It's already a hassle because Go360 does not recognize my device EVERY TIME I login! I've tapped on the link numerous times to redeem my gift card, but keep running into problems redeeming.
1) 2-step verification - Did you ever try using the instructions to resolve the 2-step verification?
Do you have an Android phone or Apple Phone?
2) Gift Card - Looks like Spotify has had issues before.
Check out this recommended action by our Go365Admin 2: Gift card not working
I hope this helps you!
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