I was asked to reach oout via this platform: 1) how long until a fix a issued for the Go365 Samsung Health disconnect? And 2) will the Health IQ quiz glitch EVER be fixed?
I can confirm that we are receiving, and awarding, your S Health step data. Is there another issue you are referring to?
Also, many members are successfully earning Points via the Daily Health Quiz activity with Health IQ. If you are not, you may want to disconnect and reconnect your Health IQ account with Go365. When reconnecting, please be sure that you are entering the correct email and password combination for the Health IQ account that you complete the quizzes on. If not, we will not receive the data.
You will also need to ensure that your Daily Health quiz activity is set within your Go365 mobile app:
Daily Moment - Health IQ: The Daily Moment is a daily quiz completed through the mobile app Health IQ. You will be awarded 2 Points for completing the Daily Quiz listed on Health IQ. This activity has a daily limit of 2 Points and will need to be reset every 28 days within the Go365 Mobile app.
To Set the Daily Moment Activity:
From the Activities page select Daily Moment
Make sure that you have Health IQ listed under the connected devices
Hello and TY for responding. Yes, I do see that the step data is being synced, however it will no longer sync for things like Weekly Logs and such. You can't even sign up for the activity at this point. I know that I am not the only user experiencing this issues, as other review posts have been added by other users in the Google PlayStore since the most recent App update on 09/25. As for the HealthIQ... I have the activity, it is active. I have uninstalled, reinstalled, unsynced, resynced, attempted via full website, PC-based, app-based, all the things. I have also attempted w/Go365 Chat representatives. Twice. This issue is still unresolved after nearly 2 years.
When you attempt to start a new Weekly Log activity, what is happening that is preventing you from doing so? I went in and started several to test on my personal account.
Have you verified that your email and password for your Health IQ account is correct? Health IQ did complete some updates, and their app icon has changed as well. If you are certain you have the correct account paired with Go365 (many members accidently create a second account and complete the quizzes on an account that is not connected with Go365), you may still want to create a new account, and connect that new account with Go365, just to start fresh. You have an account connected, but we are not receiving notice that you are completing quizzes.
Retrieving data ...