Who can I contact to resolve this?
Another point to consider is when you had the exam. If your Go365 policy recently renewed, then the activity may have been applied to your previous plan year. All activities are awarded by the date of service/date of completion, not when you submit them!
You receive 200 points/visit for 400 total points per plan year. Your points will show up on the date of your dental visit. Do you see the points? Have you reached the 400 points/plan year for dental visits?
Thank you for the reply.
It was done on Sept 24th. Looks like they got applied to last year.
That would be it You're welcome!
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