When I try to sync S Health the Go365 App force closes. I have uninstalled and reinstalled the app but I have not received points for any steps since September.
Thank you so much for your patience while I work on finding some information to resolve this for you!
There was recently an update with Shealth and Samsung and they have provided some troubleshooting tips that are listed below.
Access phone settings:
If those steps do not work, here are some more steps:
Once that is complete, power your phone off for one full minute again, and allow 10-15 minutes for everything to sync before trying to connect to Go365.
Again I appreciate your patience with this and please let me know the average number of steps that you normally get as well as any other activities that you normally complete. I look forward to your reply!
Thank you for reaching out to us! Have you uninstalled the Go365 Mobile app recently? If not can you please follow the steps above to reconnect Shealth to your account.
When I try to connect Samsung Health, i choose it and agree to the terms and services but instead of going to the next screen to allow data sharing, the app force closes.
Thank you for bringing that to our attention!
Can you please uninstall the Go365 mobile app, restart your phone and check for updates? If there are no system updates, please install the Go365 Mobile app and reconnect Shealth. Please remember to allow all data to be shared.
Please let me know when this has been completed.
Once I followed these steps the app won't open. It goes through the verification then force closes.
I have already taken these steps but I once again uninstalled the app,
checked for updates on my phone, then reinstalled the app. Now the app
goes through the verification process and then force closes.
Thank you, my device did start syncing again 2 days ago. It still force
closes sometimes, but my steps have synced.
Retrieving data ...