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App thinks my phone is a new device (it isn't) and by the time the confirmation email comes it has expired!

Question asked by Aka42133947800 on Oct 14, 2020
Latest reply on Oct 15, 2020 by go365admin3

Suddenly the app thinks my phone is a "new device" and needs to send a confirmation email with a 6 digit code. By the time the email arrives the code has expired. Same thing is happening with my husband's phone. Any suggestions?