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I am not receiving points for my workouts and heart rate

Question asked by Aka13193224652 on Oct 16, 2020
Latest reply on Oct 21, 2020 by Aka13193224652

I have a Garmin Forerunner 645 watch and use Strava and Runkeeper. For two weeks, it appears I am only getting points for my total steps and not getting credit for workouts(calories) or heart rate which is documented with my Garmin watch. Could an admin review my account and see how I can correct this? 

Thank you!